Shipping policy

 

At Viordy Boutique, every order is custom, handmade, and made to order specifically for you. Each piece is carefully created after your order is placed, allowing us to give individual attention to the craftsmanship, details, and quality of your item.

Because our pieces are made especially for each customer, please allow additional time for production before your order is shipped.

 

Processing & Production Time

All Viordy Boutique orders are made to order. We do not mass-produce or maintain ready-to-ship inventory for our handmade pieces.

Please allow approximately 7 business days for your item to be handmade and prepared for shipment. Production time begins once your order has been successfully placed and payment has been received.

Production times may vary depending on the design, level of customization, materials, and current order volume.

During holidays, promotions, or periods of high demand, production may take longer. We appreciate your patience and understanding as each item is individually handcrafted for you.

 

Shipping & Delivery

Once your custom handmade order has been completed, it will be carefully packaged and shipped using the shipping method selected at checkout.

Please note that production time is separate from shipping time. The shipping timeframe begins once your order has been completed and handed over to the shipping carrier.

Estimated delivery times will be provided at checkout based on your location and selected shipping method. Delivery dates are estimates and are not guaranteed.

Shipping delays may occur due to weather, carrier disruptions, holidays, customs processing, or other circumstances outside of Viordy Boutique's control.

 

Tracking Information

Once your handmade order has shipped, you will receive a shipping confirmation email with tracking information when available.

Please allow up to 48 hours for tracking information to update after your shipping confirmation has been sent.

 

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you need to correct your shipping information, please contact us as soon as possible. We will do our best to assist you before your order is shipped; however, we cannot guarantee that changes can be made once your item has entered production or been shipped.

 

Lost, Stolen, or Delayed Packages

Once your order has been shipped and transferred to the shipping carrier, Viordy Boutique is not responsible for delays, lost packages, or stolen packages that occur during transit.

If your tracking information shows that your package has been delivered but you cannot locate it, please check with household members or neighbors and contact the shipping carrier for assistance.

 

Damaged Packages

We take great care when packaging each handmade order. If your package arrives damaged, please contact us as soon as possible with your order number and clear photographs of the packaging and damaged item.

We will review the situation and work with you to determine the appropriate resolution.

 

A Note About Your Handmade Order

We truly appreciate your patience when ordering from Viordy Boutique. Unlike mass-produced products, your item is handmade and made to order specifically for you.

The time required to create each piece is an important part of our process and allows us to focus on the craftsmanship and details that make your Viordy Boutique order unique.

By placing an order, you acknowledge that your item requires a production period before it can be shipped.

Thank you for supporting and choosing Viordy Boutique. Every order is made with care, especially for you.